TERMS AND CONDITIONS

Ayurganic By House Of Kulshrestha

"House Of Kulshrestha" provides content and services through this website www.ayurganicworld.com and www.ayurganicworld.in under these Terms and Conditions, along with our privacy policy, payment policy, and other policies found throughout our website. All policies are incorporated into and form part of these Terms and Conditions.

By using this site, you unconditionally accept these terms and conditions. If you disagree with any terms, please do not use this website.

Section 1: PRIVACY POLICY

We value your privacy and our relationship with you. This privacy policy describes Ayurganic By "House Of Kulshrestha" ("we," "us," or "our") commitment to protecting your privacy, including any affiliates and subsidiaries.

We are committed to safeguarding and properly handling any personal information you share with us. "You," "your," or "customer" refers to all individuals and entities using our platform or services.

By using our services through any device (mobile, computer, or otherwise), you agree to be bound by our Terms and Conditions and this privacy policy.

You understand that "Ayurganic / House Of Kulshrestha" may disclose information as required by law, regulation, or valid governmental request, including disclosure to law enforcement or government officials.

YOU CONSENT TO "HOUSE OF KULSHRESTHA" COLLECTION, RETENTION, PROCESSING, USE, DISCLOSURE, AND PROTECTION OF PERSONAL DATA.

PERSONAL DATA DEFINITION:

"Personal Data" means any personally identifiable information relating to an identified or identifiable individual, including data that identifies, locates, tracks, or contacts an individual. This includes:

- Directly identifiable information (name, ID number, job title)

- Indirectly identifiable information (date of birth, device identifiers, household information, phone numbers, IP addresses)

- Any data constituting "personal data" or "sensitive personal data" under GDPR or similar Data Protection Laws

ACCOUNT CREATION

This applies when you create account credentials or make purchases in our retail stores to access our Services.

This policy covers:

- Types of information collected

- How we collect your information

- What we do with collected information

- Cookies policy

- Third party access to information

- Dispute resolution

- Business transfer provisions

- Privacy policy changes

- Email marketing (when applicable)

SECTION 1(a): TYPES OF INFORMATION COLLECTED

When you use websites owned or operated by House Of Kulshrestha, we collect information about you and your service usage from various sources as described below.

INFORMATION WE COLLECT DIRECTLY FROM YOU:

Registration Information: When you create an account, we collect your username, password, and email address. If you register using a third-party account (Google or Facebook), we collect relevant information from those platforms.

Billing Information: For payments, we require billing details including name, address, email address, and financial information for your selected payment method (credit card number and expiration date or bank account number). Your billing address is considered the account holder's location.

Account Settings: We collect preferences such as default language, timezone, and communication settings (including marketing email opt-out preferences).

Other Intentionally Shared Data: We may collect personal information you voluntarily submit in other contexts, such as testimonials or contest participation.

INFORMATION WE COLLECT INDIRECTLY OR PASSIVELY:

Usage Data: We collect data about your interactions with our services, including web pages visited, clicks, and timing of actions.

Device Data: We collect information from your device and application, including IP address, operating system version, device type, system performance information, and browser type. We may infer your geographic location from your IP address.

Referral Data: When you arrive from an external source (links from other websites or emails), we record information about the referring source.

Third-Party Information: We may collect your personal information from third parties only with your permission to share such information with us.

COMMUNICATION CONSENT:

By placing an order, you consent to receiving all communications at your provided mobile number, even if registered under Do Not Disturb (DND) or National Consumer Preference Register (NCPR) under TRAI regulations. You authorize the Company to share this information with third-party service providers, affiliates, group companies, and authorized agents for effective communication.

By verifying your phone number, you authorize promotional messages, emails, and WhatsApp communications to keep you informed about updates, offers, and relevant information. This consent allows us to tailor communications to your preferences.

SECTION 1(b): HOW WE COLLECT YOUR INFORMATION

We collect information through two primary methods, with additional indirect collection methods possible:

1. Information from your use of our services

2. Information you provide directly to us

INFORMATION FROM SERVICE USAGE

We primarily collect non-personally identifying information that web browsers, servers, and analytics services like Google Analytics typically provide, including:

- Browser type and language preferences

- Referring website and visit timestamps

- Service usage patterns (search queries)

- Approximate location and cookies

Purpose: We collect this non-identifying information to understand visitor behavior and improve user experience. For example, we log database query response times to enhance performance. We may publicly display aggregated, non-personally identifiable information (such as usage trend reports) or share aggregate data with third parties.

POTENTIALLY IDENTIFYING INFORMATION

During service use, we also collect potentially personally identifying information including:

- Internet Protocol (IP) addresses

- Uniform Resource Locator (URL) accessed

- Unique account identification numbers

Important: We do not use this information to identify you, with one exception: If we discover through log file review that an account is degrading functionality for all users, we may override our general non-identification rule. In such cases, we may access personally identifiable information associated with that account to contact the owner.

Note: We handle and disclose this information using the same procedures as other potentially personally identifying information.

SECTION 1(c): WHAT WE DO WITH COLLECTED INFORMATION

We use collected information primarily to provide services to you and on your behalf to survey respondents. Note: This privacy policy does not restrict our use of survey questions or responses you make publicly available through public links.

SPECIFIC USES OF YOUR INFORMATION:

- Service Management: To operate and maintain our services

- Terms Enforcement: To enforce our terms of use

- Security: To prevent potentially illegal activities

- Protection: To screen for and prevent undesirable or abusive activity

- Development: To create new services, features, or content

- Account Support: To facilitate account creation and login processes

- Service Communication: To contact you about your service or account

- Marketing: To contact you for promotional purposes

- Legal Compliance: To respond to legal requests and prevent harm

SECTION 1(d): COOKIES POLICY

A cookie is a small data file that websites store on visitors' computers, which browsers provide back to the website on return visits. We use cookies and tracking technologies (including Google Analytics) to recognize visits and track user interaction with our services.

OUR COOKIE USAGE:

We use Google Analytics to improve our site and user experience, with enabled features including:

- DoubleClick platform

- Demographic and interest reporting

- Remarketing tools (advertising features)

YOUR COOKIE CHOICES:

If you don't want cookies on your computer, you can set your browser to refuse them. However, be aware that certain service features may not function properly without cookies. Cookies help with analytical data, and while you can refuse them, this may affect website functionality.

SECTION 1(e): THIRD PARTY ACCESS TO INFORMATION

Third parties may collect or receive information about your service usage through cookies, web beacons, and other technologies. This information may be collected over time and combined with data from different websites and online services.

SOCIAL NETWORKING INTEGRATION:

When you connect with social networking services like Facebook:

- We may share information with that service

- The service may share your information with us

- We use this information to personalize and enhance your experience (showing popular content among your connections or friends' comments)

Important: We do not control the privacy practices of third-party services. We strongly encourage you to read their privacy policies before connecting.

SECTION 1(f): DISPUTE RESOLUTION

GOVERNING LAW:

All disputes regarding the website, rights, obligations, and actions under these Terms and Conditions are governed by Indian law and the courts of Faridabad, India, as if the Terms were entirely entered into and performed within Faridabad, subject to foreign legal mandatory provisions.

ARBITRATION PROCESS:

Any dispute, difference, or claim arising from your visit to the "House Of Kulshrestha" website shall be referred to a sole Arbitrator appointed by the Proprietor of "House Of Kulshrestha" in accordance with applicable law.

Key Details:

- Venue: Faridabad, India

- Award: Final and binding on all parties

- Enforcement: May be entered as judgment in any competent court

- Limitation: No arbitration may be joined with other parties' arbitrations, including through class arbitration proceedings

This applies to the fullest extent permitted by law.

SECTION 1(g): BUSINESS TRANSFER CLAUSE

BUSINESS TRANSFERS AND AFFILIATES:

If we are involved in bankruptcy proceedings, merger, acquisition, reorganization, or asset sale, your information may be sold or transferred as part of that transaction. This Privacy Policy will continue to apply to your information when transferred to the new entity.

We may also disclose your information to our corporate affiliates to help provide, understand, and improve our services and our affiliates' services, including advertisement delivery.

SECTION 1(h): CHANGES TO PRIVACY POLICY

We may revise this Privacy Policy periodically. The most current version will always govern our use of your information and remain available on our website.

Material Changes: When we make changes we consider material, we will notify you via website update or email to your provided address.

Your Continued Use: By continuing to access or use our services after changes become effective, you agree to be bound by the revised Privacy Policy.

SECTION 1(i): EMAIL MARKETING

You have complete control over whether you wish to receive promotional communications from us, including:

- Email messages

- SMS messages

- Telephone calls

- Postal mail

You can opt out of any or all of these communication methods at your discretion.

SECTION 1(j): DATA RETENTION

ACCOUNT CLOSURE:

You may close your account at any time by visiting our website. After closure:

- You cannot sign in to our website

- You can open a new, separate account anytime

INFORMATION RETENTION AFTER ACCOUNT CLOSURE:

We may retain certain account-associated information for:

- Analytical purposes and record keeping integrity

- Fraud prevention

- Terms and conditions enforcement

- Protecting website and user integrity

- Other actions permitted by law

Third-Party Information: If information has been provided to third parties as described in this Privacy Policy, retention will be subject to those third parties' policies.

CONTENT POSTING RESPONSIBILITIES:

When posting comments or content on Ayurganic, any information you share may be read, collected, or used by third parties. Ayurganic accepts no responsibility for information you choose to submit and cannot guarantee third parties won't copy or use such material.

PROHIBITED CONTENT:

You agree not to post, host, display, upload, modify, publish, transmit, store, update, or share content that:

- Belongs to someone else without proper rights

- Is defamatory, obscene, pornographic, pedophilic, privacy-invasive, insulting, harassing, libelous, racially/ethnically objectionable, promotes money laundering/gambling, or otherwise illegal

- Is harmful to children

- Infringes patents, trademarks, copyrights, or proprietary rights

- Violates current laws

- Deceives or misleads about message origin or communicates false/misleading information

- Impersonates another person

- Threatens national unity, integrity, defense, security, sovereignty, foreign relations, public order, or incites cognizable offences.

- Contains software viruses or malicious computer code designed to interrupt, destroy, or limit computer functionality.

- Is patently false and published to mislead, harass, or cause harm for financial gain or personal injury.

Section 2: INTELLECTUAL PROPERTY CLAUSE

This website www.ayurganicworld.com and www.ayurganicworld.in contains material owned by House Of Kulshrestha, including design, layout, look, appearance, and graphics. Reproduction is prohibited without our prior written permission.

OWNERSHIP OF CONTENT:

All website information and content, including its "look and feel," is owned by House Of Kulshrestha, our affiliates, partners, or licensors. This includes:

- Trademarks, logos, and service marks

- Text, graphics, button icons, and images

- Audio clips and data compilations

- Software and compilation organization

This Content is protected by Indian laws, including all applicable intellectual property laws.

USAGE RESTRICTIONS:

The Content and website may not be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited without our express prior written consent, except as provided in limited licenses in Section 6 or as required by applicable law.

SECTION 3: LINKING POLICY

This website may contain links to other websites, or you may access us through other sites. Linked websites are for convenience only and accessed at your own risk. We are not responsible for linked website content, regardless of our affiliation with site sponsors.

ORGANIZATIONS THAT MAY LINK WITHOUT APPROVAL:

- Government agencies

- Search engines

- News organizations

- Online directory distributors (same manner as other listed businesses)

- System-wide accredited businesses (excluding soliciting non-profits, charity shopping malls, and charity fundraising groups)

LINKING CONDITIONS:

These organizations may link to our homepage, publications, or other website information provided the link:

- Is not deceptive

- Does not falsely imply sponsorship, endorsement, or approval

- Fits within the linking party's site context

ORGANIZATIONS REQUIRING APPROVAL:

We may approve link requests from:

- Consumer and business information sources

- .com, .in sites

- Charitable associations or groups

- Online directory distributors

- Internet portals

- Accounting, law, and consulting firms

- Educational institutions and trade associations

APPROVAL CRITERIA:

We approve links if:

- The link doesn't reflect unfavourably on us or our accredited businesses

- The organization has no negative records with us

- The hyperlink visibility benefit compensates for House Of Kulshrestha's absence

- The link provides general resource information context

LINK REQUEST PROCESS:

Organizations from paragraph 2 interested in linking must email House Of Kulshrestha with:

- Your name and organization name

- Contact information

- Your site URL

- URLs from which you intend to link to our website

- URLs on our site you'd like to link to

Allow 2-3 weeks for response.

Section 4: REVISED T&C NON-DISCLOSURE CLAUSE

House Of Kulshrestha may modify these Terms and Conditions at any time without prior notification. The revised version will be available on the site.

If you disagree with revised terms, you must stop using the site. Continued usage indicates your agreement to the revised terms and conditions.

Section 5: WARRANTIES

1. "AS IS" AND "AS AVAILABLE" BASIS:

This website is provided on an "As Is" and "As Available" basis. Consequently, House Of Kulshrestha provides no warranties of any kind, whether express, implied, statutory, or otherwise.

We specifically disclaim warranties or representations regarding:

- Material completeness, accuracy, reliability, or timeliness

- Non-infringement of third-party rights

- Uninterrupted or error-free access

- Freedom from viruses

- Website security

- Accuracy or reliability of advice or opinions obtained through this website

All such representations or warranties are expressly disclaimed.

2. ACCESS RESTRICTIONS:

We reserve the right to restrict, suspend, or terminate your access to this website or any feature thereof without notice at any time.

Section 6: LIMITATION OF LIABILITIES CLAUSE

GENERAL LIABILITY EXCLUSION:

House Of Kulshrestha and any parties involved in creating, producing, or delivering this website shall have no liability or responsibility for any damages arising from your access to, use of, inability to use, or changes in website content. This includes direct, incidental, consequential, indirect, special, or punitive damages, costs, losses, or liabilities from any actions we take or fail to take regarding electronic communications you send us.

WEBSITE MAINTENANCE AND UPDATES:

House Of Kulshrestha has no responsibility to maintain website materials or services or provide corrections, updates, or releases. All website material is subject to change without notice.

VIRUS AND MALWARE PROTECTION:

We have no liability for any loss caused by viruses that may infect your computer equipment or property through website use, access, or downloads. You download material at your own risk.

To the maximum extent permitted by law, you expressly waive all claims against House Of Kulshrestha, its officers, directors, employees, suppliers, and programmers arising from website use or access.

PRODUCT LIABILITY - PERSONAL CARE PRODUCTS:

Our personal care products are based on natural and Ayurvedic formulations. Despite enormous efforts and precautions to ensure safety, certain ingredients may cause allergic reactions or adversely affect individuals with pre-existing medical conditions.

Your sole responsibility: Review ingredients and usage instructions accompanying each product to ensure safety for your use. Take proper precaution and seek professional medical or dermatological advice before using products you may be allergic to.

COMPREHENSIVE DAMAGE LIMITATION:

To the fullest extent permitted by law, we will not be liable for indirect, special, punitive, incidental, or consequential damages (including lost profits) related to the website or your use thereof, regardless of the form of action (contract, tort, negligence, or otherwise), even if we have been advised of the possibility of such damages.

TIME LIMITATION FOR CLAIMS:

You agree that no claims or actions arising from website use or these terms and conditions may be brought more than one (1) year after the cause of action arose.

Section 7: YOUR RESPONSIBILITY CLAUSE

You must comply with these Terms and Conditions and any additional notices or guidelines posted on the House Of Kulshrestha website when accessing or using our services. You must always act in good faith, in accordance with applicable law and custom.

You are prohibited from:

- Modifying or altering the website, its contents, or any available services

- Endangering or jeopardizing the website's functionality or integrity

Section 8: INDEMNIFICATION CLAUSE

GENERAL INDEMNIFICATION:

You agree to defend, indemnify, and hold us harmless from any loss, damages, or expenses (including reasonable attorneys' fees) resulting from:

- Your use of House Of Kulshrestha's website

- Your violation of these Terms and Conditions

SPECIFIC INDEMNIFICATION OBLIGATIONS:

You agree to hold us harmless from any loss, damage, or expense (including reasonable legal fees) arising from:

- Your use of software robots, spiders, crawlers, or other data extraction tools

- Any action that places an unreasonably high load or burden on our infrastructure

COMPREHENSIVE COVERAGE:

Without limiting other provisions in these Terms and Conditions, you agree to indemnify House Of Kulshrestha, our affiliates, partners, and licensors for any losses or damages caused by your willful or negligent failure to fulfill obligations outlined in these Terms and Conditions.

Section 9: DISPUTE RESOLUTION CLAUSE

GOVERNING LAW:

All disputes regarding the website, rights, obligations, and actions under these Terms and Conditions are governed by Indian law and the courts of Faridabad, India, as if the Terms were entirely entered into and performed within Faridabad, subject to foreign legal mandatory provisions.

ARBITRATION PROCESS:

Any dispute, difference, or claim arising from your visit to the House Of Kulshrestha website shall be referred to a sole Arbitrator appointed by the Proprietor of House Of Kulshrestha in accordance with applicable law.

Arbitration Details:

- Venue: Faridabad, India

- Award: Final and binding on all parties

- Enforcement: May be entered as judgment in any competent court

- Limitation: No arbitration may be joined with other parties' arbitrations, including class arbitration proceedings

This applies to the fullest extent permitted by applicable law.

PRODUCT DESCRIPTION

ACCURACY DISCLAIMER:

While we strive for accuracy in product descriptions, Ayurganic does not guarantee that descriptions, colors, information, or website content are accurate, complete, reliable, current, or error-free. The website may contain typographical mistakes or inaccuracies.

MEDICAL DISCLAIMERS:

- Competition Commission of India (CCI) compliance: We cannot guarantee typical results. User experiences represent only a small portion of testimonials received.

- No medical advice: Nothing on this website constitutes diagnosis or treatment for medical conditions.

- Consultation required: If you have health conditions or potential herb allergies, consult your physician before using our products.

- Educational content: Video course content reflects authors' opinions based on knowledge and experience. Ayurganic is not liable for suggestions provided, as content is solely educational.

- General information only: Ayurganic provides general product information, not personal medical advice or diagnosis.

PRODUCT VARIATIONS:

- Images: Product images are illustrative and may not represent actual products. Color accuracy depends on monitor settings.

- Natural variations: Due to naturally sourced raw materials, seasonal availability may cause occasional website unavailability. Color, texture, and taste may vary between batches due to sedimentation, but nutritional value remains consistent.

- Free products: Offered subject to availability. We reserve the right to replace unavailable free products with alternatives of our choice.

INFORMATION UPDATES:

Ayurganic reserves the right to correct, change, or update information, errors, inaccuracies, or omissions anytime (including after order submission) without prior notice. This includes pricing and product availability.

PRICING

All products are sold at maximum retail price unless specified otherwise. Listed prices include taxes and are charged as displayed during ordering. No additional charges or refunds apply if prices change by delivery date.

Verify the total amount during checkout. Total charges are displayed on the website with no extra delivery charges. For cash on delivery, pay the full amount to the delivery person before receiving your order.

PAYMENT

PAYMENT OPTIONS:

Choose from various available payment options when ordering. Use your own debit/credit card or banking details for transactions.

SECURITY AND LIABILITY:

Once security checks are verified through our secured server, Ayurganic is not responsible for misuse of your debit/credit card or banking details and will not be liable for credit card fraud. The responsibility to prove fraudulent use lies solely with you.

ELECTRONIC INVOICE POLICY:

To support environmental sustainability and reduce paper usage, we provide electronic invoices (e-invoices) for all purchases. E-invoices are sent directly to your contact information via WhatsApp within 7(seven) days of delivery.

By agreeing to our Terms and Conditions, you consent to receiving electronic invoices. Ensure your contact details are accurate and accessible. Contact customer support for specific concerns or alternative formats.

DISCLAIMER:

In accordance with Competition Commission of India (CCI) regulations, we cannot guarantee typical results. User experiences represent only a portion of testimonials received. Nothing on this website constitutes medical diagnosis or treatment. Consult your physician before using products if you have health conditions or potential herb allergies. Carefully read ingredient lists to identify potential allergens.

Returns & Refund Policy

At Ayurganic, we prioritize the safe delivery of our products through secure packaging. To protect the health and safety of our customers, we do not accept returns or offer refunds for any product that has been opened or used. All items are sealed with shrink sleeves to ensure authenticity and hygiene.

Eligibility for Returns & Refunds

Unopened Condition Only: Returns and refunds are applicable only for products that are returned in their original, unopened packaging and in the same condition as dispatched. If the shrink wrap seal is found broken during our quality check, the refund request will be rejected.

Quality Check Process: Once the returned item is received at the Ayurganic office, our internal team will inspect the packaging and product. Refunds will be processed only if the product passes this quality check.

Damaged Packaging on Delivery: Do not accept or sign for any package that appears damaged or tampered with at the time of delivery. Return it immediately to the delivery partner without accepting it.

Reporting Damaged Items: If you receive a damaged product, please contact our customer support team within 24 hours of delivery at +91 7977199841.

Timeline to return Product: The product must be returned within 10 days from the date of receipt. To be eligible for a refund, the returned item must reach the Ayurganic Quality Control Office within this 10-day period and pass the quality check.

Processing Time: Refunds for eligible returns will be processed within 48 hours after the product has been received and approved by our quality team.

No Refunds for COD Orders: Refunds are applicable only for prepaid orders. We do not offer refunds for Cash on Delivery (COD) orders.

Mandatory Unboxing Video: Customers are required to record a clear, uninterrupted video while unboxing the product—starting from showing the sealed package to the full opening. This video is mandatory for any return or exchange requests involving wrong or damaged items. Claims without this video will be rejected.

Refund Method: Approved refunds will be issued via online bank transfer to the original payment method used.

Refundable Amounts: Refunds will only be processed for the actual amount paid by the customer through accepted modes of payment. Any discounts, coupon codes, referral benefits, or promotional credits are non-refundable.

Non-Damaged Product Refund: Refunds, excluding those for damaged items, will be processed after deducting logistics, courier delivery, and pickup charges. Refunds for damaged products will only be issued upon submission of the required documentation as outlined in Point 8 of Ayurganic's Return and Refund Policy.

Cancellation Policy

Before Shipment

If your order has not yet been shipped, you may request cancellation through the following methods:

1. Via 'My Orders' section on the website:

Log in to your account

Navigate to ‘Orders’

Select the order you wish to cancel

Click on ‘Order Details’ > ‘Cancel Item’

Choose the item(s) to be cancelled, provide a reason, and confirm the cancellation

Once submitted, the selected item(s) will be cancelled and a refund will be initiated accordingly.

2. Via Email or Phone:

You can also request cancellation by:

Emailing us at care@ayurganicworld.com with your Order ID

Calling our customer support at +91 7977199841 between 8:00 AM and 10:00 PM

After Shipment (In Transit)

Please note that once an order has been dispatched, it cannot be cancelled or modified.